Success Story: Islamic Insurance

August 19, 2024

Company

Industries: Insurance

Headquarters: Qatar

Project Duration: 8 months

Solution Landscape: SAP Cloud for Customer, SAP S/4 HANA

Website: http://www.qiic.com.qa

Partner: KDAX Technologies (Previously known as Kady Innovations Solutions DMCC)

www.KDAXTechnologies.com

Executive Overview

Qatar Islamic Insurance Company, one of the fastest growing insurance companies in Qatar and a national company with international reach, started transacting business in 1995. Our company is committed to providing customers with the full range of comprehensive insurance products and services in conformity with Islamic Sharia standards and principles.

QIIC was among the first Islamic insurance companies in the world to introduce Takaful services (the Islamic alternative to life insurance) back in 2000; and this is now one of our fastest growing classes of business. We are the first insurance company to offer our Takaful products on-line, giving all our customers the benefits of instant access to this popular product anywhere, any time.

Business Transformation

  • Wanted to manage contacts, sales & marketing processes, and need to improve the performance of staff
  • Wanted to manage operational tasks including sales forecast
  • Wanted to manage sales process like Inquiry, Quotation in efficient way.

The Resolution

  • Implement CRM Sales, Marketing process
  • Integration with Outlook
  • Integration with Excel.
  • Integration with Premia
  • Campaign specific offers in sales-call

Key Benefits

  • Implement CRM Sales, Marketing, and customer interaction center (CIC) management
  • Integration with Genesis system
  • Call list Management with over 2000 calls per day
  • Complaints auto resolutions
  • Sales Web-UI Modification for call center agents
  • Campaign specific offers in sales-call.