Success Story: CladTech International

August 19, 2024

Company

Industries: Construction

Headquarters: Ras Al-Khaimah , Near RAK Media City

Project Duration: 8 months

Solution Landscape: SAP Cloud for Customer, SAP S/4 HANA

Website: http://www.cladtech-int.com

Partner: KDAX Technologies (Previously known as Kady Innovations Solutions DMCC)

www.KDAXTechnologies.com

Executive Overview

Cladtech International LLC (CTI) was established in 2006 within the strategic location of the region situated at old Al Jazeera, Ras Al Khaimah, UAE covering an area of 130,000 M2, CTI is a curtain wall expert, under the Al Rajhi Holding, a distinguished building solution firm. CTI provides a wide range of curtain wall solution, from a simple scratch to a highly recognized curtain wall envelop.

Business Transformation

  • Wanted to manage contacts, sales & marketing processes, and need to improve the performance of staff
  • Wanted to manage operational tasks including sales forecast
  • Wanted to manage sales process like Inquiry, Quotation in efficient way.

The Resolution

  • Implement CRM Sales, Marketing process
  • Integration with Outlook
  • Integration with Excel;
  • Campaign specific offers in sales-call

Key Benefits

  • Implement CRM Sales, Marketing, and customer interaction center (CIC) management
  • Integration with Genesis system
  • Call list Management with over 2000 calls per day
  • Complaints auto resolutions
  • Sales Web-UI Modification for call center agents
  • Campaign specific offers in sales-call