Company
Industries: Construction
Headquarters: Ras Al-Khaimah , Near RAK Media City
Project Duration: 8 months
Solution Landscape: SAP Cloud for Customer, SAP S/4 HANA
Website: http://www.cladtech-int.com
Partner: KDAX Technologies (Previously known as Kady Innovations Solutions DMCC)
Executive Overview
Cladtech International LLC (CTI) was established in 2006 within the strategic location of the region situated at old Al Jazeera, Ras Al Khaimah, UAE covering an area of 130,000 M2, CTI is a curtain wall expert, under the Al Rajhi Holding, a distinguished building solution firm. CTI provides a wide range of curtain wall solution, from a simple scratch to a highly recognized curtain wall envelop.
Business Transformation
- Wanted to manage contacts, sales & marketing processes, and need to improve the performance of staff
- Wanted to manage operational tasks including sales forecast
- Wanted to manage sales process like Inquiry, Quotation in efficient way.
The Resolution
- Implement CRM Sales, Marketing process
- Integration with Outlook
- Integration with Excel;
- Campaign specific offers in sales-call
Key Benefits
- Implement CRM Sales, Marketing, and customer interaction center (CIC) management
- Integration with Genesis system
- Call list Management with over 2000 calls per day
- Complaints auto resolutions
- Sales Web-UI Modification for call center agents
- Campaign specific offers in sales-call