Company
Industries: Construction
Headquarters: Ras Al Khaimah
Project Duration: 8 months
Solution Landscape: SAP Cloud for Customer, SAP S/4 HANA
Website: http://www.mabanisteel.com
Partner: KDAX Technologies (Previously known as Kady Innovations Solutions DMCC)
Mabani Steel offers a complete steel construction solution ranging from detailing to on-site erection along with maintenance and after sales services, all under one roof. The company’s Head Office and Factory is located in the Emirate of Ras Al Khaimah, United Arab Emirates. Mabani Steel is a business unit sector, which belongs to Alrajhi Building Solutions, a diversified business group which is based in Saudi Arabia, and privately held by the Al Rajhi family. Mabani Steel has grown to become one of the major suppliers of Structural Steel Buildings. Mabani Steel is a designer, fabricator, erector and supplier of Steel Buildings Structures. The company’s factory has a production’s capacity of 72,000 Metric Tons per year of Pre-Engineered Buildings and 48,000 Metric Tons per year of Hot Rolled Structural Steel.
Business Transformation- Wanted to manage contacts, sales & marketing processes, and need to improve the performance of staff
- Wanted to manage operational tasks including sales forecast
- Wanted to manage sales process like Inquiry, Quotation in efficient way.
- Implement CRM Sales, Marketing process
- Integration with Outlook
- Integration with Excel;
- Campaign specific offers in sales-call
- Implement CRM Sales, Marketing, and customer interaction center (CIC) management
- Integration with Genesis system
- Call list Management with over 2000 calls per day
- Complaints auto resolutions
- Sales Web-UI Modification for call center agents
- Campaign specific offers in sales-call